Articles on Quality Management and related topics

• A short story, The Book about how not to implement a quality assurance system.
• Costly accidents: are they inevitable or can they be prevented?
• Is your organisation lean - or anorexic?
• Australian companies get headstart on knowledge capital
• Are sales really up?
• Making written procedures work
• Deming's 14 points
• Quality Management equals QA plus TQM
• The process is more important than the result
• Flowcharting sessions
• Is QA certification just more red tape?
• How to think up a storm
• Business Process Reengineering
• Getting the order right
• How to improve customer satisfaction
• Training for quality
• Right first time is wrong
• Mapping is the key to going horizontal
• Lies, damn lies and sales figures
• Knee-jerk policies hurt the bottom line
• An Australian fiefdom
• Is 'quality' a losing strategy?

This series of articles written by Phil Cohen and Onno van Ewyk, HCI Consulting, Sydney. These articles may be reproduced only with the permission of HCI Consulting (email Phil Cohen on pcohen@hci.com.au). Copyright HCI Consulting, Sydney, 1993, 1994, 1995, 1996.

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